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LondonTown.com Customer Service Team

Your best friend in London

Who?

LondonTown.com prides itself on the quality of its customer service team. Based in central London, available seven days a week, and managed by a team of committed London experts. Our service is free. We do not feature any advertising so our advice remains impartial and based purely on what we know to be exceptional for all budgets and categories. If you are looking for a hotel we look forward to finding you the best deal and we genuinely appreciate your booking.

What?

The LondonTown.com Assistance Team are experts in helping plan your trip to London, including assistance in finding the most suitable London hotel, theatre tickets, visitor attractions, events, sightseeing tours, and much more.

Where?

For the past 15 years we have been based in the very centre of London in the thick of the action; allowing us to serve you best.

Our network

We have built our own unique network which connects us directly to the suppliers we work with. This allows us to see live availability (not allocations) and place bookings instantly with the reservations systems of the services we book for you.

15 years experience

LondonTown.com was London's first full service internet site for visitors to London starting over 15 years ago. Our commitment to customer service and our local expertise has developed trust and loyalty with our users over the years and we look forward to helping you plan your visit.

Your best friend in London

We fully appreciate how important your trip to London is to you, and we know that through our enthusiasm and knowledge of this huge city we can help ensure you have a great time. Your loyalty means a lot to us and we are honored to assist you as your best friend in London.

We're very happy to stay in London and with your help I think we're going to have a very nice stay.

Michel & Veronique France

LOVE THE SITE!

Tom New York, USA

Your newsletters are excellent as is your website.

Ed Washington, USA

LondonTown.com is a great service with great online customer service. Thanks!

Amy Germany

Love the info - very useful and informative!

Marit Oslo, Norway

Thank you, I love your news about London!

Simona Italy

You truly have a superb website, and now I see that your customer service merits high praise as well.

Paul France

You guys really make it effortless to plan a trip to this wonderful London town

Sonia Spain

Thanks,as a frequent user of londontown for years now, I have no problems or complaints whatsoever. The interactive hotel map is great and it makes chosing a hotel so easy and a joy to use. Keep up the good work!

John Van Arkelen

My stay was fantastic!

Ben USA

Excellent!

John Canada

We get to London quite frequently, but our last trip was the first time in a long while that we\'ve been during the Christmas season. While our trip was rather short, we still managed to fit in loads...all thanks to your hard work.

Susana New Jersey, USA

I can't tell you how lovely it is to get such a lovely personal email after all the internet searching. I wish I had found London Town before. Keep up the great work!

Daisy UK

Thank you so much for your help and extreme kindness! You have made my booking of my London journey seamless!

Heather New Hampshire, UK

I find your website to be the best out there for all things London. Honestly, so easy, informative, great value for hotels as well. It's my first website when it comes to planning stays in London.

Peter Minihane

Thanking you so very much. Your service is fabulous!!! I will certainly use LondonTown.com again for hotel bookings and recommend to family and friends.

Sharon Arizona, USA

I was impressed by the ease of booking and the accommodation- all the staff were friendly and helpful. I will use your services again.

Paul UK

Great service. Fully satisifed. I always use your service when booking for London area

Judith UK

We’ve always been faithfull to LondonTown.com - very good services !

Laura France

We live in Israel and visit London approx twice a year. We find your site invaluable for planning our visits. Keep it up.

Hyman Israel