LondonTown.com Customer Service Team
Your best friend in London
LondonTown.com prides itself on the quality of its customer service team. Based in central London, available seven days a week, and managed by a team of committed London experts. Our service is free. We do not feature any advertising so our advice remains impartial and based purely on what we know to be exceptional for all budgets and categories. If you are looking for a hotel we look forward to finding you the best deal and we genuinely appreciate your booking.
The LondonTown.com Assistance Team are experts in helping plan your trip to London, including assistance in finding the most suitable London hotel, theatre tickets, visitor attractions, events, sightseeing tours, and much more.
We are here for you seven days a week. If you are in the UK, call us on our unforgettable freefone number: 0800-LONDON. Alternatively call 020 7437 4370. Or if you prefer, we can ring you back wherever you are in the world. You may also email us or use our live chat interface. Details of how to contact us appear on the top right of this page.
For the past 15 years we have been based in the very centre of London in the thick of the action; allowing us to serve you best.
We have built our own unique network which connects us directly to the suppliers we work with. This allows us to see live availability (not allocations) and place bookings instantly with the reservations systems of the services we book for you.
We go the extra mile to ensure you get the best deals in the market. The lowest hotel rates guaranteed, the best products and services, handpicked and reviewed continuously, as well as our unique free gifts package which you receive with your booking including exclusive offers and huge discounts on great things in London town.
15 years experience
LondonTown.com was London's first full service internet site for visitors to London starting over 15 years ago. Our commitment to customer service and our local expertise has developed trust and loyalty with our users over the years and we look forward to helping you plan your visit.
Your best friend in London
We fully appreciate how important your trip to London is to you, and we know that through our enthusiasm and knowledge of this huge city we can help ensure you have a great time. Your loyalty means a lot to us and we are honored to assist you as your best friend in London.
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What our customers are saying about LondonTown.com ...
I was impressed by the ease of booking and the accommodation- all the staff were friendly and helpful. I will use your services again.
Just wanted to thank you for helping me out this morning, booking 2 extra days as my reservations from another hotel fell through. Your staff was very quick to call and help me book the hotels. Excellent web site. Appreciate all your help.
I find your website to be the best out there for all things London. Honestly, so easy, informative, great value for hotels as well. It's my first website when it comes to planning stays in London.
Wow. A better and easier website that I have never seen before. Unbelievable.
Frankly, I was ecstatic with the LondonTown.com service. The website was easy to use, and the follow-up customer service, including calling me, twice, in the States to make sure I got a hotel room I could afford, was astounding. I will absolutely be recommending this site to friends and when I return to London, I'll be using it to plan my vacation.
Thanks,as a frequent user of londontown for years now, I have no problems or complaints whatsoever. The interactive hotel map is great and it makes chosing a hotel so easy and a joy to use. Keep up the good work!
John Van Arkelen
You can expect us to spread the good word about LondonTown.com in Dublin and amongst all our friends & family too. Our queries were always promptly answered, our phone calls too were always returned and in quick time.10/10 on all fronts. So a big thank you from us.
Nisheeth Dublin, Ireland
Your newsletters are excellent as is your website.
Ed Washington, USA
LOVE THE SITE!
Tom New York, USA
I've been to London twice now and you guys always find me a hotel near the location i request for.
It's really so comforting dealing with you, you are great. thank you :)
Haneen Saudi Arabia
Thanks so much, you are the very best!!
Susan Miami, USA
Very happy with the service - I spoke to a very helpful young lady! Thank you.
Very nice staff - very helpful and it is so nice talking on the phone to LondonTown.com. Amazing service, realyy thank you.
We received excellent service and we enjoyed our hotels. Thanks!
You truly have a superb website, and now I see that your customer service merits high praise as well.
Congratualtions on your service!
Thank you very much for your quick response and actions! Wow, your service impressed me!
Thanking you so very much. Your service is fabulous!!! I will certainly use LondonTown.com again for hotel bookings and recommend to family and friends.
Sharon Arizona, USA