• Home
• About Us

LondonTown.com Customer Service Team

Your best friend in London

Who?

LondonTown.com prides itself on the quality of its customer service team. Based in central London, available seven days a week, and managed by a team of committed London experts. Our service is free. We do not feature any advertising so our advice remains impartial and based purely on what we know to be exceptional for all budgets and categories. If you are looking for a hotel we look forward to finding you the best deal and we genuinely appreciate your booking.

What?

The LondonTown.com Assistance Team are experts in helping plan your trip to London, including assistance in finding the most suitable London hotel, theatre tickets, visitor attractions, events, sightseeing tours, and much more.

When?

We are here for you seven days a week. If you are in the UK, call us on our unforgettable freefone number: 0800-LONDON. Alternatively from America call 1-800-986-9403. Or if you prefer, we can ring you back wherever you are in the world. You may also email us or use our live chat interface. Details of how to contact us appear on the top right of this page.

Where?

For the past 15 years we have been based in the very centre of London in the thick of the action; allowing us to serve you best.

Our network

We have built our own unique network which connects us directly to the suppliers we work with. This allows us to see live availability (not allocations) and place bookings instantly with the reservations systems of the services we book for you.

Free extras

We go the extra mile to ensure you get the best deals in the market. The lowest hotel rates guaranteed, the best products and services, handpicked and reviewed continuously, as well as our unique free gifts package which you receive with your booking including exclusive offers and huge discounts on great things in London town.

15 years experience

LondonTown.com was London's first full service internet site for visitors to London starting over 15 years ago. Our commitment to customer service and our local expertise has developed trust and loyalty with our users over the years and we look forward to helping you plan your visit.

Your best friend in London

We fully appreciate how important your trip to London is to you, and we know that through our enthusiasm and knowledge of this huge city we can help ensure you have a great time. Your loyalty means a lot to us and we are honored to assist you as your best friend in London.

Thank you so much for your help and extreme kindness! You have made my booking of my London journey seamless!

Heather New Hampshire, UK

Thank You for your help, it is really helpful!

Beata Poland

Just wanted to thank you for helping me out this morning, booking 2 extra days as my reservations from another hotel fell through. Your staff was very quick to call and help me book the hotels. Excellent web site. Appreciate all your help.

Jean UK

Very nice staff - very helpful and it is so nice talking on the phone to LondonTown.com. Amazing service, realyy thank you.

Islam Egypt

My stay was fantastic!

Ben USA

LondonTown.com is a great service with great online customer service. Thanks!

Amy Germany

Very happy with the service - I spoke to a very helpful young lady! Thank you.

Mohini

Great site, greatprices!

Steven Sande UK

I was very happy with my return to LondonTown.com, you were my first online booking ever back in 2002 or something. Been using other services lately, but no one has the same level of costumer service and follow up as you. I especially enjoyed using your map.

Espen Norway

You can expect us to spread the good word about LondonTown.com in Dublin and amongst all our friends & family too. Our queries were always promptly answered, our phone calls too were always returned and in quick time.10/10 on all fronts. So a big thank you from us.

Nisheeth Dublin, Ireland

I would like to let you know how much we appreciated your help and the professional manner in which our numerous wishes were handled.

Dagmar Russia

Frankly, I was ecstatic with the LondonTown.com service. The website was easy to use, and the follow-up customer service, including calling me, twice, in the States to make sure I got a hotel room I could afford, was astounding. I will absolutely be recommending this site to friends and when I return to London, I'll be using it to plan my vacation.

Aramada USA

Your newsletters are excellent as is your website.

Ed Washington, USA

LOVE THE SITE!

Tom New York, USA

Great service. Fully satisifed. I always use your service when booking for London area

Judith UK

Thanking you so very much. Your service is fabulous!!! I will certainly use LondonTown.com again for hotel bookings and recommend to family and friends.

Sharon Arizona, USA

You guys really make it effortless to plan a trip to this wonderful London town

Sonia Spain

...Fabulous and super and we think you are great!

Timothy NJ, USA

I just want to say again how pleased we were with the service that you and everyone in LondonTown offered us. It made our travels so much easier and took all the stress out of making and following up with all the arrangements! The hotel was outstanding and the door to door airport service was a nice luxury. I have spoken highly already to all that asks and will continue to recommend your service to those who are interested in travelling to your wonderful city!

Mike Canada

We’ve always been faithfull to LondonTown.com - very good services !

Laura France