LondonTown.com Customer Service Team
Your best friend in London
LondonTown.com prides itself on the quality of its customer service team. Based in central London, available seven days a week, and managed by a team of committed London experts. Our service is free. We do not feature any advertising so our advice remains impartial and based purely on what we know to be exceptional for all budgets and categories. If you are looking for a hotel we look forward to finding you the best deal and we genuinely appreciate your booking.
The LondonTown.com Assistance Team are experts in helping plan your trip to London, including assistance in finding the most suitable London hotel, theatre tickets, visitor attractions, events, sightseeing tours, and much more.
We are here for you seven days a week. If you are in the UK, call us on our unforgettable freefone number: 0800-LONDON. Alternatively call 020 7437 4370. Or if you prefer, we can ring you back wherever you are in the world. You may also email us or use our live chat interface. Details of how to contact us appear on the top right of this page.
For the past 15 years we have been based in the very centre of London in the thick of the action; allowing us to serve you best.
We have built our own unique network which connects us directly to the suppliers we work with. This allows us to see live availability (not allocations) and place bookings instantly with the reservations systems of the services we book for you.
We go the extra mile to ensure you get the best deals in the market. The lowest hotel rates guaranteed, the best products and services, handpicked and reviewed continuously, as well as our unique free gifts package which you receive with your booking including exclusive offers and huge discounts on great things in London town.
15 years experience
LondonTown.com was London's first full service internet site for visitors to London starting over 15 years ago. Our commitment to customer service and our local expertise has developed trust and loyalty with our users over the years and we look forward to helping you plan your visit.
Your best friend in London
We fully appreciate how important your trip to London is to you, and we know that through our enthusiasm and knowledge of this huge city we can help ensure you have a great time. Your loyalty means a lot to us and we are honored to assist you as your best friend in London.
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What our customers are saying about LondonTown.com ...
I was impressed by the ease of booking and the accommodation- all the staff were friendly and helpful. I will use your services again.
We live in Israel and visit London approx twice a year. We find your site invaluable for planning our visits. Keep it up.
We get to London quite frequently, but our last trip was the first time in a long while that we\'ve been during the Christmas season. While our trip was rather short, we still managed to fit in loads...all thanks to your hard work.
Susana New Jersey, USA
Thanks so much, you are the very best!!
Susan Miami, USA
Frankly, I was ecstatic with the LondonTown.com service. The website was easy to use, and the follow-up customer service, including calling me, twice, in the States to make sure I got a hotel room I could afford, was astounding. I will absolutely be recommending this site to friends and when I return to London, I'll be using it to plan my vacation.
Thanking you so very much. Your service is fabulous!!! I will certainly use LondonTown.com again for hotel bookings and recommend to family and friends.
Sharon Arizona, USA
Your newsletters are excellent as is your website.
Ed Washington, USA
I was very happy with my return to LondonTown.com, you were my first online booking ever back in 2002 or something. Been using other services lately, but no one has the same level of costumer service and follow up as you. I especially enjoyed using your map.
Great site, greatprices!
Steven Sande UK
I've been to London twice now and you guys always find me a hotel near the location i request for.
Thank you very much for your assistance. My friend who recommended your service was correct, it was pain free.
Lesley & Stephen Australia
Many thanks for all of your assistance. We have now found accommodation and I will certainly contact you first of all with regard to our future accommodation requirements in London.
Roger England, UK
Congratualtions on your service!
Your help has taken a huge weight off my shoulders and I can't describe how much this means to me. You went out of your way to help me and it is so rare that this happens so thank you!!
Congratulations to LondonTown on 15 years of service for those of us enchanted with London.Thank you and your co-workers.
John Florida, USA
You truly have a superb website, and now I see that your customer service merits high praise as well.
Very happy with the service - I spoke to a very helpful young lady! Thank you.
Thanks,as a frequent user of londontown for years now, I have no problems or complaints whatsoever. The interactive hotel map is great and it makes chosing a hotel so easy and a joy to use. Keep up the good work!
John Van Arkelen
Good location excellent service.I would definitely use again and recommend to friends.