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  • Terms and conditions

ACCOMMODATION

 

These are the terms and conditions which govern the provision of the goods and/or service to you.

 

London Marketing

1.

www.LondonTown.com (the "Website"), 0800 London and LondonTown.com kiosks are owned and managed by London Marketing.com Limited with registered company number 03189585 and VAT number 681614724 ("London Marketing"). London Marketing manages all information supplied through these channels.

 

2.

London Marketing can be contacted at 90 Long Acre, Covent Garden, London, WC2E 9RZ, telephone number 44 (020) 7494 2020 or via email on contact@londonmarketing.com.

 
 

Who you contract with

1.

You contract directly with your chosen accommodation venue and not London Marketing.

 
 

The point at which you contract

1.

Completing your booking form and submitting it to us amounts to an offer to contract. Such offer is accepted and a binding contractual agreement is entered into between you and your chosen accommodation venue, when a booking confirmation number is issued and displayed to you, either on screen or in a communication sent to you. The act of issuing the booking confirmation number is contractual acceptance.

 

2.

If you book online you will receive a booking confirmation number by email within 12 hours after your online booking is completed.

 

3.

If you book over the telephone, you will receive a booking confirmation number via your chosen means of communication.

 
 

When you pay

1.

Unless otherwise stated at the time of making your booking, your credit card details will only be used to secure your booking and no monies will be deducted from your credit card at this stage.

 

2.

Unless otherwise stated at the time of making your booking, you will pay your chosen accommodation venue in full when you check out and you may choose to settle your account with another credit card.

 
 

Your obligations if you do not receive a booking confirmation number

1.

If your chosen means of receiving a booking confirmation number is by email (you have no choice if you book online) and you do not receive a booking confirmation number within 12 hours after your online booking is completed, it is your responsibility to immediately contact us on customerservice@LondonTown.com or by telephone on 44 (020) 7437 4370

 

2.

If your chosen means of receiving a booking confirmation number is via non-electronic means and you do not receive a booking confirmation number within 3 working days if you are in the UK or 14 working days if you are outside of the UK, it is your responsibility to immediately contact us on customerservice@LondonTown.com or by telephone on 44 (020) 7437 4370

 
 

You must check the information in our email or letter of confirmation

1.

It is your responsibility to check that the information contained in our confirmation email or letter is correct and to immediately contact us on customerservice@LondonTown.com or by telephone on 44 (020) 7437 4370, if any of the details are not correct.

 
 

Your booking confirmation number is important!

1.

You must take your booking confirmation number with you to your chosen accommodation venue. If you experience booking difficulties at any time, please contact the LondonTown.com Assistance Centre by email at customerservice@LondonTown.com or by telephone on 44 (020) 7437 4370

 
 

Cancelling your booking

1.

Should you wish to cancel your booking, you must do so online at http://www.LondonTown.com/cancel or by telephoning the LondonTown.com Assistance Centre 44 (020) 7437 4370 You will need to have your booking confirmation number to hand.

 

2.

Unless otherwise stated, you may cancel your booking for free (by phone or by using the http://www.LondonTown.com/cancel facility) provided you contact us at least 2 clear working days prior to the date of your arrival. So if you are due to arrive on a Thursday, you must cancel your booking no later than 30pm on the Monday.

 

3.

Specific cancellation terms may relate to your chosen accommodation venue. These will appear on the same web page as the online booking form and, to the extent that they are inconsistent with what is written here, such specific terms shall prevail.

 

4.

Any cancellations received within 2 clear working days of the date of your arrival at your chosen accommodation venue will be subject to a cancellation fee equivalent to the cost of one night's stay (inclusive of any taxes). Failure to arrive at your chosen accommodation venue will be subject to a no-show fee equivalent to the cost of one night's stay (inclusive of any taxes).

 

5.

Cancellation or no-show fees may be charged to your credit card without further notice to you.

 
 

You pay the price you see

1.

The room rate quoted at the time of making your reservation on LondonTown.com is the price you will pay per night for your accommodation on departure. Any discrepancies should be addressed with your chosen accommodation provider at the time. If unresolved you should contact LondonTown.com Assistance Centre at email customerservice@LondonTown.com or on telephone 44 (020) 7437 4370

 
 

Transferability

1.

Unless otherwise stated, you may change any details relating to your booking (by phone or by using the http://www.LondonTown.com/cancel facility) any time up to 2 clear working days prior to the day of your arrival.

 

2.

Should you decide to change any details relating to your booking, your accommodation venue will do its best to accommodate such arrangements, but shall not be held liable for any failure to do so or if the original rate no longer applies.

 

3.

Different rates may be applicable and, in the event that the new rate is cheaper than the old rate, your accommodation venue reserves the right to not refund you the difference.

 
 

Our liability to you

1.

To the maximum extent permitted by law, London Marketing shall not be liable to you for any injury, loss (including but not limited to personal property), damage, delay, expense, inconvenience or otherwise suffered as a consequence of anything, howsoever caused, in connection with your chosen accommodation venue.

 

2.

To the extent that London Marketing is held liable, London Marketing's liability shall not exceed the value of the goods and/or services contracted for.

 
 

Obligation to comply with foreign laws

1.

You shall comply with all laws of the country in which you are physically located and which apply to you when entering into the contract with your chosen accommodation provider, including without limitation consumer law and export control laws and regulations.

 
 

Data protection and you

1.

London Marketing is the data controller of your data. London Marketing is registered under the Data Protection Act 1998 (DPA) and London Marketing complies with the DPA in all our dealings with your personal data.

 

2.

When entering into a contract with your chosen accommodation provider, you consent to London Marketing processing your personal data to the extent necessary to ensure that your chosen accommodation provider can supply to you accommodation. This processing will include, but not be limited to, passing on your personal information to your chosen accommodation provider for the purposes of enabling them to provide accommodation to you. London Marketing makes no representation or warranties, and shall not be liable to you in the event that your chosen accommodation provider is not registered under the DPA and/or does not comply with the DPA in their dealings with your personal data.

 
 

Rights of Third Parties

1.

These Terms do not create any rights under the Contracts (Rights of Third Parties) Act 1999 ("Act") which are enforceable by any person who is either not a party to them or who is not your chosen accommodation provider.

 
 

General

1.

These terms and conditions shall be governed by and construed in accordance with the laws of England.

 

2.

You irrevocably submit to the exclusive jurisdiction of the courts of England to settle any dispute which may arise out of or in connection with these terms and conditions.

 

3.

Where relevant, you may print and keep a copy of these terms and conditions.

 

4.

If any part of these terms and conditions is held unenforceable, that part shall be enforced to the maximum extent permissible so as to give effect to the intent of the parties, and the terms and conditions shall continue in full force and effect.