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BATEAUX LONDON RIVER CRUISES

 

These are the terms and conditions which govern the provision of the goods and/or service to you.

 

London Marketing

1.

www.LondonTown.com (the "Website"), 0800 London and LondonTown.com kiosks are owned and managed by London Marketing.com Limited with registered company number 03189585 and VAT number 681614724 ("London Marketing"). London Marketing manages all information supplied through these channels.

 

2.

London Marketing can be contacted at 90 Long Acre, Covent Garden, London, WC2E 9RZ, telephone number 44 ( 020) 7494 2020 or via email on contact@londonmarketing.com.

 
 

Who you contract with

1.

You contract directly with the cruise operator and not with London Marketing.

 
 

The point at which you contract

1.

Completing your booking form and submitting it to us amounts to an offer to contract. Such offer is accepted and a binding contractual agreement is entered into between you and the ticket vendor, when a booking confirmation number is sent to you. The act of sending the booking confirmation number is contractual acceptance.

 

2.

If you book online you will receive a booking confirmation voucher by email within 12 hours after your online booking is completed.

 

3.

If you book over the telephone, you will receive a booking confirmation number via your chosen means of communication.

 
 

When you pay

1.

You pay at the time of purchase and your credit card is debited by the cruise operator on or shortly after you press the "Reserve Tickets" icon.

 
 

Your obligations if you do not receive a booking confirmation voucher

1.

If your chosen means of receiving booking confirmation is by email (you have no choice if you book online) and you do not receive a booking confirmation number within 12 hours after your online booking is completed, it is your responsibility to immediately contact us on customerservice@LondonTown.com or by telephone on 44 (020) 7437 4370.

 

2.

If your chosen means of receiving a booking confirmation number is via non-electronic means and you do not receive a booking confirmation number within 3 working days if you are in the UK and 14 working days if you are outside of the UK, it is your responsibility to immediately contact us on customerservice@LondonTown.com or by telephone on 44 (020) 7437 4370.

 
 

Your booking confirmation is important!

1.

Details of the booking, venue and ticket collection will appear on your booking confirmation. It is your responsibility to check all that the information in the booking confirmation is correct and to contact us immediately (time being of the essence) at customerservice@LondonTown.com or by telephone on 44 (020) 7437 4370 if it is not.

 

2.

You must have your booking confirmation number with you at the time of your cruise and, if asked, provide it to your chosen cruise operator.

 
 

The terms on which you contract

1.

Your chosen cruise operator may supply you with a set of their own terms and conditions at the time of or after you have placed your booking with them. London Marketing has endeavoured to reflect the main terms and conditions herein but shall not be liable to you for any omission or failure to have done so.

 

2.

To the extent that your chosen cruise operator's terms and conditions are inconsistent with these terms and conditions, your chosen cruise operator's term and conditions shall prevail.

 
 

Cancelling your booking

1.

Should you wish to cancel your reservation, you can do so online at http://www.LondonTown.com/cancel or by telephoning the LondonTown.com Assistance Centre 44 (020) 7437 4370. You will need to have your booking confirmation number to hand.

 

2.

You may cancel your booking for free up to 7 days prior to the day of your cruise. Cancellations are not permitted within 7 days of your cruise and, should you cancel within this time-frame or fail to show at the pick up point, you will be charged for the full amount of your booking (including any taxes).

 

3.

Cancellation or no-show fees may be charged to your credit card without further notice to you.

 
 

Changing your transfer arrangements

1.

You are not permitted to change the date of your cruise once you have made your booking.

 

2.

It is therefore your responsibility to check that all details submitted on the booking form and with the booking confirmation number are correct.

 
 

Our liability to you

1.

To the maximum extent permitted by law, London Marketing shall not be liable to you for any injury, loss (including but not limited to personal property), damage, delay, expense, inconvenience or otherwise suffered as a consequence of anything, howsoever caused, in connection with the provision of the cruise.

 

2.

To the extent that London Marketing is held liable, London Marketing's liability shall not exceed the value of the goods and/or services contracted for.

 
 

Obligation to comply with foreign laws

1.

You shall comply with all laws of the country in which you are physically located and which apply to you when entering into the contract with your chosen cruise operator including without limitation consumer law and export control laws and regulations.

 
 

Data protection and you

1.

London Marketing is the data controller of your data. London Marketing is registered under the Data Protection Act 1998 (DPA) and London Marketing complies with the DPA in all our dealings with your personal data.

 

2.

When entering into a contract with your chosen cruise operator, you consent to London Marketing processing your personal data to the extent necessary to ensure that your chosen cruise operator can supply to you the cruise. This processing will include, but not be limited to, passing on your personal information to your chosen cruise operator for the purposes of enabling them to provide the cruise to you. London Marketing makes no representation or warranties, and shall not be liable to you in the event that your chosen cruise operator is not registered under the DPA and/or does not comply with the DPA in their dealings with your personal data.

 
 

Rights of Third Parties

1.

These Terms do not create any rights under the Contracts (Rights of Third Parties) Act 1999 ("Act") which are enforceable by any person who is either not a party to them or who is not your chosen cruise operator.

 
 

General

1.

All times in this agreement are United Kingdom time.

 

2.

Dress Codes apply to the Public Dinner Cruises, namely smart casual/no jeans or trainers. Your chosen cruise operator reserves the right to refuse access to guests not complying with our dress codes.

 

3.

A set menu must be advised at least 5 working days prior to function date for groups of 17 persons or more.

 

4.

Your chosen cruise operator reserves the right to change the vessel without prior notice in case of any cause that prevents it from sailing or proceeding in the ordinary course.

 

5.

Smoking restrictions apply on both lunch and dinner cruises.

 

6.

Lunch cruise two-course set menu includes a starter and main course only.

 

7.

Children's menu for those aged 12 years and under.

 

8.

Prices, piers, boats, content, schedules and routes are subject to change and availability, at no further notice to you.

 

9.

These terms and conditions shall be governed by and construed in accordance with the laws of England.

 

10.

You irrevocably submit to the exclusive jurisdiction of the courts of England to settle any dispute which may arise out of or in connection with these terms and conditions.

 

11.

Where relevant, you may print and keep a copy of these terms and conditions.

 

12.

If any part of these terms and conditions is held unenforceable, that part shall be enforced to the maximum extent permissible so as to give effect to the intent of the parties, and the terms and conditions shall continue in full force and effect.

 
 
 

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