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PRIVATE DRIVER GUIDED TOURS

 

These are the terms and conditions which govern the provision of the goods and/or service to you.

 

London Marketing

1.

www.LondonTown.com (the "Website"), 0800 London and LondonTown.com kiosks are owned and managed by London Marketing.com Limited with registered company number 03189585 and VAT number 681614724 ("London Marketing"). London Marketing manages all information supplied through these channels.

 

2.

London Marketing can be contacted at 90 Long Acre, Covent Garden, London, WC2E 9RZ, telephone number 44 (020) 7494 2020 or via email on contact@londonmarketing.com.

 
 

Who you contract with

1.

Your reservation is made directly with your chosen operator and not London Marketing.

 
 

The point at which you contract

1.

Completing your booking form and submitting it to us amounts to an offer to contract. Such offer is accepted and a binding contractual agreement is entered into between you and your chosen operator, when a booking confirmation number is sent to you. The act of sending the booking confirmation number is contractual acceptance.

 

2.

If you book online you will receive a booking confirmation number by email within 12 hours after your online booking is completed.

 

3.

If you book over the telephone, you will receive a booking confirmation number via your chosen means of communication.

 
 

When you pay

1.

Your credit card will be charged by your chosen operator 48 hours prior to the start time of your tour.

 

2.

Between 7-14 days before the tour, your chosen operator will place a pre-authorisation transaction on your credit card to make sure the funds are available on your account. No charge is made to your card at this stage, but the amount is reserved until payment is made as provided above.

 
 

Your obligations if you do not receive confirmation

1.

If your chosen means of receiving confirmation is by email (you have no choice if you book online) and you do not receive confirmation within 12 hours after your online booking is completed, it is your responsibility to immediately contact either your chosen operator by telephone or LondonTown.com on customerservice@LondonTown.com or by telephone on 44 (020) 7437 4370

 

2.

If your chosen means of receiving confirmation is via non-electronic means and you do not receive a confirmation within 3 working days if you are in the UK and 14 working days if you are outside of the UK, it is your responsibility to immediately contact either your chosen operator by telephone or LondonTown.com on customerservice@LondonTown.com or by telephone on 44 (020) 7437 4370

 
 

Your booking confirmation is important!

1.

Details of your will appear on your booking confirmation. It is your responsibility to check all that the information in the booking confirmation is correct and to contact us immediately (time being of the essence) at customerservice@LondonTown.com or by telephone on 44 (020) 7437 4370 if it is not.

 

2.

You must have your booking confirmation number with you at the start of the tour, and if necessary, show it to the driver acting on behalf of your chosen operator.

 
 

The terms on which you contract

1.

Your chosen operator may supply you with a set of their own terms and conditions after you have placed your order with them. London Marketing has endeavoured to reflect your chosen operator's main terms and conditions herein but shall not be liable to you for any omission or failure to have done so.

 

2.

To the extent that your chosen operator's terms and conditions are inconsistent with these terms and conditions, your chosen operator's terms and conditions shall prevail.

 
 

Cancelling your booking

1.

Should you wish to cancel your booking, you can do so by speaking directly to your tour operator or online at http://www.LondonTown.com/cancel or by telephoning the LondonTown.com Assistance Centre 44 (020) 7437 4370 You will need to have your booking confirmation number to hand.

 

2.

You may cancel your tour for free (, by phone or by using http://www.LondonTown.com/cancel) up to 2 clear working days prior to the date of your tour. So if your tour is on a Thursday, you must cancel no later than 30pm on the Monday.

 

3.

Cancellations are not permitted within 2 clear working days of the date of your tour and, should you cancel within this time-frame or fail to show at the pick up point, you will be charged for the full amount of your booking (inclusive of any taxes).

 

4.

Cancellation or no-show fees may be charged to your credit card without further notice to you.

 
 

Changing your tour details

1.

You may change your tour details (by phone or by using the http://www.LondonTown.com/cancel facility) any time up to 2 clear working days prior to the date of your tour.

 

2.

Your chosen operator will do its best to accommodate such arrangements, but shall not be held liable for any failure to do so or if the original price no longer applies.

 
 

Our liability to you

1.

To the maximum extent permitted by law, London Marketing shall not be liable to you for any injury, loss (including but not limited to personal property), damage, delay, expense, inconvenience or otherwise suffered as a consequence of anything, howsoever caused, in connection with the tour.

 

2.

To the extent that London Marketing is held liable, London Marketing's liability shall not exceed the value of the goods and/or services contracted for.

 
 

Obligation to comply with foreign laws

1.

You shall comply with all laws of the country in which you are physically located and which apply to you when entering into the contract with your chosen operator, including without limitation consumer law and export control laws and regulations.

 
 

Data protection and you

1.

London Marketing is the data controller of your data. London Marketing is registered under the Data Protection Act 1998 (DPA) and London Marketing complies with the DPA in all our dealings with your personal data.

 

2.

When entering into a contract with your chosen operator, you consent to London Marketing processing your personal data to the extent necessary to ensure that your chosen operator can supply to you the tour. This processing will include, but not be limited to, passing on your personal information to your chosen operator for the purposes of enabling them to provide the tour to you. London Marketing makes no representation or warranties, and shall not be liable to you in the event that your chosen operator is not registered under the DPA and/or does not comply with the DPA in their dealings with your personal data.

 
 

Rights of Third Parties

1.

These Terms do not create any rights under the Contracts (Rights of Third Parties) Act 1999 ("Act") which are enforceable by any person who is either not a party to them or who is not your chosen operator.

 
 

General

1.

All times in this agreement are United Kingdom time.

 

2.

Your chosen operator cannot guarantee that you will see everything listed in the tour. Attractions may be subject to closure without notice.

 

3.

Your chosen operator reserves the right to cancel or abort the tour in cases where the client's behaviour is unsociable or rude or if you fail to comply with any instructions issued in the confirmation email.

 

4.

These terms and conditions shall be governed by and construed in accordance with the laws of England.

 

5.

You irrevocably submit to the exclusive jurisdiction of the courts of England to settle any dispute which may arise out of or in connection with these terms and conditions.

 

6.

Where relevant, you may print and keep a copy of these terms and conditions.

 

7.

If any part of these terms and conditions is held unenforceable, that part shall be enforced to the maximum extent permissible so as to give effect to the intent of the parties, and the terms and conditions shall continue in full force and effect.

 
 
 
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