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  • Terms and conditions

ENTERTAINMENT

 

These are the terms and conditions which govern the provision of the goods and/or service to you.

 

London Marketing

1.

www.LondonTown.com (the "Website"), 0800 London and LondonTown.com kiosks are owned and managed by London Marketing.com Limited with registered company number 03189585 and VAT number 681614724 ("London Marketing"). London Marketing manages all information supplied through these channels.

 

2.

London Marketing can be contacted at 90 Long Acre, Covent Garden, London, WC2E 9RZ, telephone number 44 (020) 7494 2020 or via email on contact@londonmarketing.com.

 
 

Who you contract with

1.

You contract directly with the Vendor and not with London Marketing.

 
 

The point at which you contract

1.

Completing your booking form and submitting it to us amounts to an offer to contract. Such offer is accepted and a binding contractual agreement is entered into between you and the ticket vendor, when a booking confirmation number is sent to you. The act of sending the booking confirmation number is contractual acceptance.

 

2.

If you book online you will receive a booking confirmation voucher by email within 12 hours after your online booking is completed.

 

3.

If you book over the telephone, you will receive a booking confirmation number via your chosen means of communication.

 
 

When you pay

1.

You pay at the time of purchase and your credit card is debited by the ticket vendor on or shortly after you press the "Reserve Tickets" icon.

 
 

Your obligations if you do not receive a booking confirmation voucher

1.

If your chosen means of receiving booking confirmation is by email (you have no choice if you book online) and you do not receive a booking confirmation number within 12 hours after your online booking is completed, it is your responsibility to immediately contact us on customerservice@LondonTown.com or by telephone on 44 (020) 7437 4370.

 

2.

If your chosen means of receiving a booking confirmation number is via non-electronic means and you do not receive a booking confirmation number within 3 working days if you are in the UK and 14 working days if you are outside of the UK, it is your responsibility to immediately contact us on customerservice@LondonTown.com or by telephone on 44 (020) 7437 4370.

 
 

Your booking confirmation is important!

1.

Details of the booking, venue and ticket collection will appear on your booking confirmation. It is your responsibility to check all that the information in the booking confirmation is correct and to contact us immediately (time being of the essence) at customerservice@LondonTown.com or by telephone on 44 (020) 7437 4370 if it is not.

 
 

The terms on which you contract

1.

The ticket vendor may supply you with a set of their own terms and conditions after you have placed your order with them. London Marketing has endeavoured to reflect the ticket vendor's main terms and conditions herein but shall not be liable to you for any omission or failure to have done so.

 

2.

To the extent that the ticket vendor's terms and conditions are inconsistent with these terms and conditions, the ticket vendor's terms and conditions shall prevail.

 
 

Refunds, transfers and exchanges

1.

No refunds, transfers or exchanges are allowed.

 

2.

It is therefore your responsibility to check that all details submitted on the booking form are correct prior to clicking on the "Reserve Tickets" icon.

 
 

Allocation of seats

1.

Ticket vendors are allocated a certain number of seats in each theatre. Best seat promises are on a first come, first served basis and are dependant on seat allocation, not on the whole theatre.

 
 

Ticket Collection

1.

Unless otherwise stated, your tickets will be ready for you to collect at the venue box office half an hour before the performance on the night in question.

 

2.

To collect your tickets you need to have with you, and show to the box office, the credit or switch card with which you make your online ticket purchase. This is necessary to ensure that no-one else collects your tickets from the box office.

 
 

Our liability to you

1.

The ticket vendor acts as an agent only and has no control over the event.

 

2.

To the maximum extent permitted by law, London Marketing shall not be liable to you for any injury, loss (including but not limited to personal property), damage, delay, expense, inconvenience or otherwise suffered as a consequence of anything, howsoever caused, in connection with the event.

 

3.

Tickets are sold subject to the rules and regulations of the event organiser/venue which are available on request. The event organiser/venue reserves the right to cancel or make alterations to the advertised arrangements or featured artists, to refuse admission and to request latecomers to await admission until a convenient break.

 

4.

To the extent that London Marketing is held liable, London Marketing's liability shall not exceed the value of the goods and/or services contracted for.

 
 

Obligation to comply with foreign laws

1.

You shall comply with all laws of the country in which you are physically located and which apply to you when entering into the contract with the ticket vendor, including without limitation consumer law and export control laws and regulations.

 
 

Data protection and you

1.

London Marketing is the data controller of your data. London Marketing is registered under the Data Protection Act 1998 (DPA) and London Marketing complies with the DPA in all our dealings with your personal data.

 

2.

When entering into a contract with the ticket vendor, you consent to London Marketing processing your personal data to the extent necessary to ensure that the ticket vendor can provide to you the tickets. This processing will include, but not be limited to, passing on your personal information to the ticket vendor for the purposes of enabling them to supply the tickets to you. London Marketing makes no representation or warranties, and shall not be liable to you in the event that the ticket vendor is not registered under the DPA and/or does not comply with the DPA in their dealings with your personal data.

 
 

Rights of Third Parties

1.

These Terms do not create any rights under the Contracts (Rights of Third Parties) Act 1999 ("Act") which are enforceable by any person who is either not a party to them or who is not the ticket vendor.

 
 

General

1.

These terms and conditions shall be governed by and construed in accordance with the laws of England.

 

2.

If the ticket is re-sold or transferred for profit or commercial gain by anyone other than the ticket vendor, the event organiser / venue or one of their authorised sub-agents, it will become voidable and the holder may be refused entry or ejected from the venue

 

3.

Admission at the event is at the ticket holder's own risk.

 

4.

You irrevocably submit to the exclusive jurisdiction of the courts of England to settle any dispute which may arise out of or in connection with these terms and conditions.

 

5.

Where relevant, you may print and keep a copy of these terms and conditions.

 

6.

If any part of these terms and conditions is held unenforceable, that part shall be enforced to the maximum extent permissible so as to give effect to the intent of the parties, and the terms and conditions shall continue in full force and effect.