Westside, Wimbledon Common, LondonSW19 4UE, England
Certificate of Excellence 2014
London, United Kingdom
The best service ever experienced
Nov 16, 2014
We got married at Cannizaro House on Friday 22nd August. The wedding was absolutely perfect and it was all down to the incredible service provided by the staff at Cannizaro...
We got married at Cannizaro House on Friday 22nd August. The wedding was absolutely perfect and it was all down to the incredible service provided by the staff at Cannizaro House. We originally booked the venue after having a delicious meal at the restaurant one evening. Jeff Ward, the General Manager of the hotel pulled up a chair (at our invitation) and talked us through the vision of the wedding we could have here and won us over. Nicola Hanson was our event manager. She provided an incredible service. She always replied so promptly to my long and frequent e mails and everything I asked for was absolutely no trouble. I was probably very demanding but she always made me feel that nothing was a problem and she was happy to hear from me. She was so organised and every element of the arrangements was perfect.
Josef and Guy were our event managers on the day. They were unbelievable. I can imagine organising a large wedding (circa 110 plus more in the evening) is incredibly stressful but they did everything with such a friendly smile and good sense of humour. They were so good at ensuring the running order ran smoothly and all the little details were in place just in the way I had imagined. This included all the bits and pieces that I brought to the venue like favours, orders of service, confetti, games etc. They set everything up so well and worked tirelessly throughout the day. The attention to detail was exceptional, even to the extent that whilst everyone was gathering out in the garden for the ceremony the blinds on the hotel were pulled down so no one could see me waiting inside to walk down the aisle. Sounds like a small thing but I noticed in our wedding video the blinds being pulled up as I walked down the aisle and it just made me think how thoughtful the touches were.
The food at the hotel is incredible. Everyone commented how delicious it was. We had a goats cheese terrine for starter, roast lamb for main and Eton mess for pudding plus petit fours and gorgeous canipes. The chef was very flexible which I understand can be pretty rare with wedding packages. All the waiting staff were so friendly and polite. We really enjoyed the complimentary food tasting evening and got quite tipsy when we couldn't decide on wine and the manager allowed us to try lots of different wines at no extra cost.
The accommodation was fantastic. We stayed in the Lady Jane Hope Suite that looks over the sunken rose garden and has the most incredible bathroom and luxurious four poster bed. Everyone enjoyed the complimentary bunny shortbread and sloe gin or plum brandy. The breakfast was delicious, a huge range of cooked options and a lovely spread of continental breakfast. I also stayed in one of the large double rooms the night before which was equally as comfortable and luxurious.
The wedding was fantastic. We got married out in the sunken garden, followed by a drinks reception and canapés out there. Then we all ate dinner in the dining room before enjoying the disco in the bar area and drinks in the glass orangerie. The orangerie was a great place to gather guests before the ceremony and then linger in after dinner because it allowed you to feel you were outside in the grounds whilst still being nice and warm. The staff patiently let us stay up and keep the party going long after the music stopped.
Overall, it was an incredible experience. Thanks so much to all the staff who not only made everything go without a hitch, they thought of absolutely everything and provided a perfect service. We were so pleased and are so grateful to have had such a wonderful day.
We stayed at the Hotel for 1 Night during a 2 day trip to London.
The whole hotel is finished to a superior standard as is the level of service...
We stayed at the Hotel for 1 Night during a 2 day trip to London. The whole hotel is finished to a superior standard as is the level of service provided by staff. The location is really beautiful. Its is only a short walk to the high street. We only had breakfast there but the food standard was very good. The cooked breakfast was done to order, much better than a luck warm dried up buffet that so many hotels offer.
We stayed on a Saturday night as attending a party in Wimbledon.Nice hotel in a good location.
Downside parking difficult and everywhere in the hotel too hot.Staff very helpful We...
We stayed on a Saturday night as attending a party in Wimbledon.Nice hotel in a good location. Downside parking difficult and everywhere in the hotel too hot.Staff very helpful We had a room service meal which was good
Stayed recently with extended family in 2 rooms over the weekend and was pleasantly surprised with this hotel.
Location: near Canizaro Park, quite far from the public transport (definitely a...
Stayed recently with extended family in 2 rooms over the weekend and was pleasantly surprised with this hotel. Location: near Canizaro Park, quite far from the public transport (definitely a taxi ride). The hotel faces Wimbledon common on one side and Canizaro park on the other. Good if you are staying for tennis, must be also good for a wedding party. Rooms: we had 2 regular rooms, which were on a small side but comfortable with decent beds, new large plasma TVs and a deep bath. Tea/ coffee facilities with a shortbread and a glass of sherry on your arrival. Both rooms had a space for a cot and a small table with an armchair. The hotel has a country house feel with double staircase leading toward the first floor, a seating area and an orangery where we had a delightful cream tea in the afternoon. Breakfast choice was somewhat limited, but the coffee was good and with proper toast bread and French butter with selection of jams was good enough to satisfy us. All in all nice and relaxing stay, would definitely recommend.
The hotel is in Wimbledon common, 3 mins walk to w village and 15 /20 to tube.
It is a really comfortable, clean, tasteful and relaxing place. Our room was...
The hotel is in Wimbledon common, 3 mins walk to w village and 15 /20 to tube. It is a really comfortable, clean, tasteful and relaxing place. Our room was perfect, bathroom spotless, towels and robes fluffy etc. little rabbit biscuits arrived at turn down along with masala /sherry (?) as a nightcap. There was air con in the room and an opening window. Breakfast had fruit and cereal buffet then hot food to order and was delicious. Service was excellent. The downsides if I had to pick were that the car park, whilst free to park which was a bonus, was quite chaotic. The coffee in the room was instant Nescafé :-(. Breakfast coffee was much better! Otherwise everything was more than perfect and we will certainly stay again.