16 - 22 Great Russell Street, LondonWC1B 3NN, England
Certificate of Excellence 2016
GreenLeader Silver level
The Best Birthday Stay
Jan 22, 2017
My boyfriend arranged a surprise night here for my birthday. Upon arrival we were greeted at the door by Andre. My boyfriend gave his last name and immediately Andre greeted...
My boyfriend arranged a surprise night here for my birthday. Upon arrival we were greeted at the door by Andre. My boyfriend gave his last name and immediately Andre greeted us by name and wished me a happy birthday!! We then checked in to be upgraded to a duluxe room, when entering the room, I was truly surprised by an array of birthday treats, big number balloons, birthday balloons around the bed, champagne on ice, a cake and a card. My boyfriend had been liasing with Andre prior to our arrival but even he was surprised with the effort put in, especially when we arrived back from dinner to find rose petals sprinkled around the room! We had some cocktails in the B club which were fab, the rooms are really lovely, clean, tea and coffee facilities, wifi. The hotel itself is beautiful! We couldn't have enjoyed our stay more! Thank you guys.
For our 40th birthdays, my wife and I were given a London theatre break which included a night at the Bloomsbury. Having read the reviews in advance, both of us...
For our 40th birthdays, my wife and I were given a London theatre break which included a night at the Bloomsbury. Having read the reviews in advance, both of us were looking forward to our stay with some excellent reviews seen. We were not disappointed!! On arrival at reception, Andre was not only aware of our names but also wished us both a happy birthday and said that we should have some cake during our stay, little did we know at the time that he had put a birthday cake and card in our room ready for us! The whole check in process was more like meeting a friend than a administrative process. The room itself was small as other reviews state, however, for an overnight stay was OK. The facilities in the room are nice with a very high quality to everything from the toiletries and bathroom to the bed and complimentary tea's and coffee's. This was the first time I had a Nespresso machine for decent coffee in room. The good quality robes and slippers added to the luxury feel of the room. The bed was very comfortable and with the quiet surrounds ensured a peaceful sleep. At breakfast the next morning, we turned up at the end of the peak period. While a table was arranged we were seated in the bar which was pleasant and hot drinks, juices and pastries were availble while we waited. When seated at the table, the breakfast was very nice with a very good choice of continental buffet and hot food off the menu. Our waitress (Maria) was outstanding and nothing was too much trouble. When my wife asked if it was possible to have honey and fresh lemon with hot water for her cold, Maria not only arranged it in minutes but then asked if she would like another bringing to our room for after breakfast. During conversation, when we mentioned our children, Maria showed we were more than just visitors when she gave us a colouring book and pencils to take home for our youngest. We were over the moon with that, but then (not known to us) made arrangements for a Bloomsbury Hotel teddy bear to be bought to the restaurant for us to give to our 2 year old. This was not only an outstanding bit of customer service but also very touching and appreciated. Having stayed in many high end hotels over the years, I can honestly say that the Bloomsbury is in the top 2. The customer service throughout is exceptional, with particular mention to Andre and Maria, but even housekeeping were outstanding. Our stay was better than we could ever have hoped and plan to stay again in the future. I would recommend this hotel to anyone who is considering staying here.
Thank you to all at the hotel for making our stay perfect and memorable. Surpassing every expectation.
Average to Good, 3 as 3.5 is not possible. We popped into the Bloomsbury for coffee and a snack. It has a great location just off Tottenham Court Road, pleasant...
Average to Good, 3 as 3.5 is not possible. We popped into the Bloomsbury for coffee and a snack. It has a great location just off Tottenham Court Road, pleasant surroundings, not too busy and very convenient for a one hour meeting. I usually use the lobby for chats and coffee. The service always seems to lack a certain professionalism which would transform this from average to very good. I continue to use it as it is much more convenient than using a coffee or tea shop.
Fantastic hotel! Booked for a Christmas treat with my daughter and loved our stay here. Just round the corner from the tube and easy walk to theatre. Family friendly, staff...
Fantastic hotel! Booked for a Christmas treat with my daughter and loved our stay here. Just round the corner from the tube and easy walk to theatre. Family friendly, staff great, and lovely atmosphere. Amazing breakfast! Would definitely stay here again.
Camille B, Guest Relations Manager at The Bloomsbury, responded to this review
Dear Emma B,
It is a delight to read such a wonderful comment. Thank you very much for the time taken to share your impressions with the TripAdvisor community.
We here at The Bloomsbury and the Doyle Collection take great pride in delivering outstanding customer service to all our guests, and I am thrilled to see that our team succeeded.
We look forward to welcoming you and your daughter when your travel will bring you back to London.
Should you need any further assistance do not hesitate to contact me on Camille_Bourit@doylecollection.com.
I travel regularly for business on my own and have stayed all over London. The Bloomsbury is by far the most elegant and beautiful hotel I have stayed in -...
I travel regularly for business on my own and have stayed all over London. The Bloomsbury is by far the most elegant and beautiful hotel I have stayed in - from the stunning 1920's lobby to the Dalloway Terrace restaurant. It is in a superb location and the staff are wonderfully friendly and helpful, incredibly so, and I adore the attention to detail that continues the theme - the room door signs with quotes from Lewis Carroll and WB Yeats. It was an absolute pleasure - the food is superb and my early morning smoothie from the juice bar just delicious. Thank you Bloomsbury team, I hope to be back soon!
Julia F, Guest Relations Manager at The Bloomsbury, responded to this review
Dear Vanessa O,
Allow me to start by saying I hope you will be back very soon indeed!
It is a pleasure to know that your stay at The Bloomsbury was comfortable and relaxing throughout and that our team took such good care of you.
The Juicery is indeed popular with many guests. Its variety of healthy and delicious smoothies are a perfect start to the day.
Please do let me know should you need any assistance with future reservations. My email is Julia_Falz@doylecollection.com.