19-21 Great Marlborough Street, LondonW1F 7HL, England
London, United Kingdom
Credit card needed to use in room safe!
Jan 29, 2015
First hotel ever where I am required to swipe my credit card on the room safe so as to use it.this in addition to payment for the wi fi.At £180...
First hotel ever where I am required to swipe my credit card on the room safe so as to use it.this in addition to payment for the wi fi.At £180 a day would not expect this have stayed here before but only because of the location .hotel also refused to reduce my stay from 3 days to 2 although plenty of notice so goodbye Courthouse very short sighted attitude and breakfast is poor
The first thing I consider in any hotel experience is the bed. Get that wrong and I won't be back. So, I won't be back to sleep in the Courthouse...
The first thing I consider in any hotel experience is the bed. Get that wrong and I won't be back. So, I won't be back to sleep in the Courthouse Hotel's lumpy, springy, uncomfortable mattresses again. The carpet and the duvet covered were old and stained and worn. The bathroom had a hairdryer but no outlet. It just seemed like there was zero desire to keep the place fresh. On the plus side the staff were young, eager, and attentive. The location is so central and convenient and really perfect. But for the cost it just is not a place I would recommend.
Meh hotel all in all but cannot fault the fantastic location!
Jan 21, 2015
This hotel is apparently a 5* (how?!) but I'd say it's more a top 3*....although it was very clean and very comfortable, the classic twin room I had was, ironically,...
This hotel is apparently a 5* (how?!) but I'd say it's more a top 3*....although it was very clean and very comfortable, the classic twin room I had was, ironically, even bigger than the deluxe room I had at the Langham and was much brighter too....the overall feel of the hotel plus its staff just isn't quite there.
For one, the decor of the hotel is just plain, old and peeling on the walls, cracks everywhere and thread-bare carpeting. No one came to clean my room for the entire day, even though we left at 9:45am on the Saturday with the 'Please make-up my room' sign on the door. At around 3pm, the housekeeping staff came knocking - she carried a box of cleaning supplies and her arm held aloft a bundle of (hopefully) fresh towels. No trolley of clean bedding, fresh amenities in sight and not even a vacuum cleaner. Instead, the vacuum cleaner was abandoned on one corner of the corridor and didn't appear to have been moved for the whole weekend I was there.....
The girl asked if I wanted my room cleaned - I replied, it would have been nice earlier but no thanks now. Could I have some more fresh towels and new amenities please? (eyeing up her bundle of fresh towels).
She smiled and walked right off....I thought she was going to return with the requested amenities along with fresh towels..... She never returned.....ok......
So I called the housekeeping on the phone ..... no one picked up.
I called the concierge and after like 20 minutes, someone finally came to bring me the amenities. By then, it was too late for me to take the shower I wanted to take originally before heading out.
Amenities also did not include any cotton face pads, nor any cotton buds or Q-tips. Because the housekeeping didn't come to clean my room, I also ran out of toilet roll.
After a little bit of exploring though, I found that the unmarked next to my room actually lead to the supplies cupboard which was unlocked. Therefore, I decided to just take some fresh towels and a new roll of toilet paper myself rather than call and wait again,
My room included breakfast but I never went this time. If I remember it correctly, it wasn't that much to miss anyway.
In the evening on the Saturday night, 3 of us decided to stop at the bar down there for a drink. We ordered the Moet Chandon Rosé champagne, which was horribly overprice - never order champagne in England btw!. And while the staff were really friendly and brought over everything immediately, one couldn't figure out how to pour the champagne bottle into our glasses, the other left the food on the table for my friend but didn't think to bring any cutlery and was really perplexed when she was asked for cutlery. All in all, the bar area wasn't particularly nice, was rather cheap and, again while the staff were friendly, they just weren't particularly professional ..... we wondered if they were maybe only 12 years old and were on internship for work experience..... Not exactly the impression you want to give off in an apparently '5 *' hotel now.
Again, people were really nice and the price was pretty reasonable considering the location. I mean, it's right opposite Liberty, just across the road from Topshop, Oxford Circus. Can't get much better than that!
So would I come back, probably but don't expect anything more. It's just a good place to sleep, easy to get to everything, but nothing fancy, romantic nor special.
A perfectly comfortable, modern and well decorated 4 star hotel, (for whatever reason awarded with 5)- apparent even from the photos the hotel themselves have supplied. A very busy bar...
A perfectly comfortable, modern and well decorated 4 star hotel, (for whatever reason awarded with 5)- apparent even from the photos the hotel themselves have supplied. A very busy bar upon entry and you would expect that a 5 star rating would require at least one doorman or some reception staff to greet. None to be seen. A lovely big room with everything you would expect and absolutely pristine- but with no 5 star bells and whistles. Star rating system seems to have been inflated- the courthouse should not be in the same category as the Dorchester, Corinthia etc.Still a great hotel, would stay again without hesitation.
Welcome greeting and upon first impressions all seemed great. However 3 bulbs in the room on significant points not working, not replaced upon request. Bath plug broken, large window curtains...
Welcome greeting and upon first impressions all seemed great. However 3 bulbs in the room on significant points not working, not replaced upon request. Bath plug broken, large window curtains one inoperable as hanging off rail. Room was clean and bed comfortable with plenty of room. Silk Restaurant booked 1 month ahead was disappointing. Table booked for 19:30 was the last one left and consisted of two benches too high for the table. Luckily 2 other diners left when we finished our started and we were able to move. Food was ok but not memorable. Breakfast was lovely. Just a few small actions could make this a place to return to but for us it's too late. Sorry