19-21 Great Marlborough Street, LondonW1F 7HL, England
Dubai, United Arab Emirates
Great location, nice staff, small but practical room
Jun 30, 2015
We stayed there for 3 days. The location is really good.It is off Oxford street but around the hotel itself is full of shops and trendy restaurants and coffee shops...
We stayed there for 3 days. The location is really good.It is off Oxford street but around the hotel itself is full of shops and trendy restaurants and coffee shops and of course a very nice "Pret a manger" for a quick bite. The rooms were small but practical. Wifi was good but every single time we wanted to use it, we had to log in which was not very convenient but the connection was good. Breakfast was below average. Mostly where they serve it. I mean the breakfast hall was dull and the air conditioning definitely had a problem. Quality of food was also not that great. We found a close by cozy place called "the breakfast club" where they served great proper breakfast and had ours there.
I was taken here for a champagne tea birthday present from my wife, who also managed to come along. She was less pleased that I was. What each of you...
I was taken here for a champagne tea birthday present from my wife, who also managed to come along. She was less pleased that I was. What each of you gets is a glass of champagne, a pot of tea from an excellent selection, some sandwiches, some cakes, and a mini-cream tea.
The staff are excellent, the doorman showed us straight into the tearoom, and a waiter gave us the menu, and said if we wanted to change any of the sandwich fillings to let him know. In a few moments, he was back with a very nice glass of chilled champagne, which was very pleasant on a hot summer’s day.
I changed the filling of one of my sandwiches, and we chose our teas. Mine was fine, sadly, my wife’s was served with Earl Gray, not English Breakfast as requested, but this was immediately rectified without any problems. She was not impressed that both our teas came in individual teapots containing a tea bag, but no extra hot water, and nowhere to put the tea bag.
Then the food came. The cakes were very fine, freshly baked, and tasty. The mini-cream tea was a dollop of clotted cream on a cardboard doily, with a freshly baked scone, and pot of strawberry jam, such as any supermarket sells. The “sandwiches” were something else; mostly they consisted of a slice from a baguette, cut in half with a very dainty (small) filling. One of them was cheese and Branston pickle, the smoked salmon was served on a blini, there was no sandwich as I understand one to be. I did ask for my ham to come without cheese, and this was achieved. The tables are a little bit small, but not too close together. The staff worked hard, but this experience will not be repeated.
My fiancé and I stayed here for 2 nights, the location is superb, right near the paladium! We were upgraded but I must admit the room was what I was...
My fiancé and I stayed here for 2 nights, the location is superb, right near the paladium! We were upgraded but I must admit the room was what I was expecting for the price we paid anyway, im not sure what the basic rooms are like, the upgraded room had a full sky package including movies and sports which was great, drink were reasonable in the bar, friendly staff who were happy to help, we stayed on the second floor and they were cleaning the carpets so the whole carpet was covered in what seemed like old bed sheets which became a trip hazard!!!
The receptionists were exceptionally rude, speaking little English. We got a twin room when that is not what we had booked but they were not able to change it and...
The receptionists were exceptionally rude, speaking little English. We got a twin room when that is not what we had booked but they were not able to change it and were extremely rude and inconsiderate about the situation. The spa was also shut before the time it was supposed to be closed, when the receptionist told us it was open. The spa was also very basic as well as the rooms, with just a dingy pool and sauna which was not even in use. I left my ring in the room after checking out which was obviously my problem, so rang the reception immediately, the same receptionist seemed unhappy to help, said she would call me back in ten minutes once she had checked with house keeping and never returned the call. The unfriendly receptionist made our stay unpleasant. Never normally one to complain but will definitely not be returning to this hotel.
I bought this as a gift to my husband for our anniversary. It was a Woodmansterne 'five star day' voucher which included a Thames river boat trip. The trip was...
I bought this as a gift to my husband for our anniversary. It was a Woodmansterne 'five star day' voucher which included a Thames river boat trip. The trip was fine and we were really looking forward to our tea and upon arrival at The Courthouse, I was pleased to see a fine old building, located close to Liberty.
Then we were shown into the Carnaby room which has huge, beautiful windows, but someone had the bright idea of lowering the ceiling, reducing the light and obscuring the top of the windows. The overall impression is dark - flooring, walls and tables. My disappointment grew as I looked at our table - chipped dark mock wood, no tablecloth, industrial hotel crockery, paper napkins and a dinner knife and fork. My heart sank as I then knew what to expect from the rest. Sure enough, the champagne was anything but, the sandwiches were not dainty, crustless morsels, but rolls and pieces of baguette - and cheese, tomato and Branston is just not an appropriate filling. The Tea was a teabag, the scones were ok, but very small and the cakes were tiny, dry and horrible. I don't think I have ever been so disappointed in a meal, especially one that was supposed to be 'special'.
It was interesting to note that all the other customers - and there were twenty or so others, were handing over vouchers and I suspect that most people receive these as gifts and even if they have a poor experience they will not complain or report back negatively to the donors. I also believe that the hotel is taking advantage of this, as they seem to have had many poor reviews and changed nothing. A couple at the table next to ours drank the fizz, ate the scones and then left, leaving the rest of the food tasted but uneaten and the waiter did not question whether there was a problem. This is obviously a not uncommon customer reaction and the waiter's response speaks of a cynical management that does not care about giving a good experience, let alone value for money!