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LondonTown.com Customer Service Team

Your best friend in London

Who?

LondonTown.com prides itself on the quality of its customer service team. Based in central London, available seven days a week, and managed by a team of committed London experts. Our service is free. We do not feature any advertising so our advice remains impartial and based purely on what we know to be exceptional for all budgets and categories. If you are looking for a hotel we look forward to finding you the best deal and we genuinely appreciate your booking.

What?

The LondonTown.com Assistance Team are experts in helping plan your trip to London, including assistance in finding the most suitable London hotel, theatre tickets, visitor attractions, events, sightseeing tours, and much more.

When?

We are here for you seven days a week. If you are in the UK, call us on our unforgettable freefone number: 0800-LONDON. Alternatively call 020 7437 4370. Or if you prefer, we can ring you back wherever you are in the world. You may also email us or use our live chat interface. Details of how to contact us appear on the top right of this page.

Where?

For the past 15 years we have been based in the very centre of London in the thick of the action; allowing us to serve you best.

Our network

We have built our own unique network which connects us directly to the suppliers we work with. This allows us to see live availability (not allocations) and place bookings instantly with the reservations systems of the services we book for you.

15 years experience

LondonTown.com was London's first full service internet site for visitors to London starting over 15 years ago. Our commitment to customer service and our local expertise has developed trust and loyalty with our users over the years and we look forward to helping you plan your visit.

Your best friend in London

We fully appreciate how important your trip to London is to you, and we know that through our enthusiasm and knowledge of this huge city we can help ensure you have a great time. Your loyalty means a lot to us and we are honored to assist you as your best friend in London.

Thank you very much for your quick response and actions! Wow, your service impressed me!

Eija Finland

Thank you as always!The hotel was Fab! Would definitely stay there again - so convenient for tube.

Ingrid USA

My stay was fantastic!

Ben USA

Very nice staff - very helpful and it is so nice talking on the phone to LondonTown.com. Amazing service, realyy thank you.

Islam Egypt

Your service finding a hotel at the last minute was excellent. The gentleman who helped me took a huge weight off my shoulders. Thank you!

Sol USA

I was impressed by the ease of booking and the accommodation- all the staff were friendly and helpful. I will use your services again.

Paul UK

We live in Israel and visit London approx twice a year. We find your site invaluable for planning our visits. Keep it up.

Hyman Israel

We're very happy to stay in London and with your help I think we're going to have a very nice stay.

Michel & Veronique France

Thanks a again. I was particularly impressed with receiving a phone call from you on only a few hours after sending the e-mail - that is real customer service. And I can assure you that Londontown.com will be my preferred site for booking hotels in London from now on.

Alan Ireland

Your help has taken a huge weight off my shoulders and I can't describe how much this means to me. You went out of your way to help me and it is so rare that this happens so thank you!!

Angela

You guys really make it effortless to plan a trip to this wonderful London town

Sonia Spain

I find your website to be the best out there for all things London. Honestly, so easy, informative, great value for hotels as well. It's my first website when it comes to planning stays in London.

Peter Minihane

Wow. A better and easier website that I have never seen before. Unbelievable.

Steffen Germany

I can't tell you how lovely it is to get such a lovely personal email after all the internet searching. I wish I had found London Town before. Keep up the great work!

Daisy UK

You have made it possible for us to do all of the things we want to do while in London!

Neil Fargo, ND, USA

You can expect us to spread the good word about LondonTown.com in Dublin and amongst all our friends & family too. Our queries were always promptly answered, our phone calls too were always returned and in quick time.10/10 on all fronts. So a big thank you from us.

Nisheeth Dublin, Ireland

Just wanted to thank you for helping me out this morning, booking 2 extra days as my reservations from another hotel fell through. Your staff was very quick to call and help me book the hotels. Excellent web site. Appreciate all your help.

Jean UK

Hello there, i just wanted to say thank you & your website is really very professionell. I have spent 2 days looking for suitable accommodation in London city & your website was the best that i encountered. I will ceratinly pass on the web address to any of my friends or colleagues who are planning a break in London.

Stuart Germany

Thanks,as a frequent user of londontown for years now, I have no problems or complaints whatsoever. The interactive hotel map is great and it makes chosing a hotel so easy and a joy to use. Keep up the good work!

John Van Arkelen

Thanking you so very much. Your service is fabulous!!! I will certainly use LondonTown.com again for hotel bookings and recommend to family and friends.

Sharon Arizona, USA